Order and Shipping Policy

PRODUCTS :

1. Are your products vegan and cruelty-free?

Yes. All SCINQ products are 100% vegan and cruelty-free.

2. Can I use SCINQ products during pregnancy?

Yes. Our products are safe for use during pregnancy and breastfeeding unless specifically stated otherwise on the product page and outer box. All ingredients are used within clinically recommended limits to ensure safety and effectiveness.

3. I have product-related questions. Who can I contact?

You can reach us via:

  • WhatsApp
  • Email: Support@scinq.in
  • Customer Care: +91 9109109172
ORDERS :

1. How do I place an order?

Prepaid Orders

You can place prepaid orders directly on our website:
www.scinq.in

Steps:

  1. Click the “Add to Cart” button next to your chosen product(s).
  2. Once all products are added, click “Checkout.”
  3. Enter your contact details and shipping address.
  4. Select your preferred payment method.
  5. Complete the payment.

Once payment is successful, you will see an order confirmation page and receive a confirmation email.

Cash on Delivery (COD) Orders

To place a COD order, contact us via WhatsApp or email at support@scinq.in with:

  • Full Name
  • Email Address
  • Mobile Number
  • Complete Shipping Address
  • Product Name(s) and Quantity

Important Notes:

  • A shipping charge of ₹100 per product applies to COD orders.
  • COD is available only upon request and confirmation.
  • Refused COD orders will result in permanent removal of the COD option for that customer.
  • We request customers to place COD orders responsibly to avoid unnecessary logistics and environmental impact.

2. I haven’t received an order confirmation. Is my order placed?

Once your order is successfully placed, a confirmation email is sent to your registered email address.

If you don’t see it:

  • Check your spam/junk folder.
  • Contact us with your registered email ID, phone number, and payment screenshot (if applicable).

3. My payment was debited but the order wasn’t placed. What should I do?

First, verify:

  • Your payment details were correct.
  • Your internet connection was stable.

If your account was debited despite payment failure, the amount is usually auto-reversed within 7-14 business days.

For assistance, contact:

  • Support@scinq.in
  • +91 9109109172

4. Where can I find my Order ID?

Your Order ID is mentioned in the confirmation email and message sent after successful order placement.

5. How can I track my order?

Once dispatched, a tracking link will be shared via WhatsApp and email.

6. Can I update shipping details after placing an order?

You may request updates within 3 hours of placing the order or before dispatch (whichever is earlier). Changes cannot be made once the order has been shipped.

7. How are products packed?

  • Products are securely packed in secondary cartons.
  • They are placed inside brown shipping boxes with protective fillers.
  • Ingredient lists and product details are printed on secondary packaging.
  • Our airtight glass jars are designed without seals and activate with pumping.
CANCELLATIONS & REFUNDS

1. How do I cancel my order?

Orders can only be cancelled before shipment.

To cancel:

  • Contact us within 3 hours of placing the order or before dispatch (whichever is earlier).
  • Share your Order ID.

Once shipped, cancellations are not possible.

Refunds for cancelled orders are issued as SCINQ e-vouchers valid for 6 months.

2. When will I receive my refund?

Refunds (for eligible cancellations) are issued as SCINQ e-vouchers.

Processing time: Minimum 7 business days.

RETURNS & EXCHANGES

1. Can I return or exchange a product?

Returns are accepted only for:

  • Physically damaged products
  • Incorrect items
  • Incomplete deliveries

Requirements:

  • Unboxing video and clear photos within 24 hours of delivery.
  • Product must be unused and in original packaging.

Not eligible:

  • Opened, used, tried, or tampered products.

Approved returns will receive a SCINQ e-voucher valid for 6 months.

4. When will I receive my e-voucher for returns?

After pickup and warehouse quality check, your unique e-voucher will be emailed within 48 hours.

2. What if I receive an open package?

Do not accept deliveries with tampered outer packaging.
If accepted, SCINQ cannot be held liable for missing or damaged items.

3. What if a product doesn’t suit my skin?

Skin compatibility varies from person to person. Products that do not suit your skin are not eligible for return.

If you need guidance on usage, contact us. We’re always happy to help.

DELIVERY & SHIPPING

1. Estimated Delivery Time (India)

  • Orders are dispatched within 2-3 business days (excluding Sundays & public holidays).
  • Metro cities: 3-5 business days after dispatch
  • Other locations: 5-7 business days after dispatch

Products in the same order may ship separately.

2. If I’m unavailable during delivery?

Courier partners typically attempt delivery 3 times.
After 3 failed attempts, the order is returned to our warehouse.

3. Incorrect “Delivered” Status?

If marked delivered but not received, contact us within 48 hours of notification.

ENQUIRIES

Email: Support@scinq.in
Customer Care: +91 9109109172
Working Hours: Monday-Friday, 10:00 AM - 6:00 PM (IST)

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